Refund policy

Stoffel's Country Store strives to provide all our customers with a positive shopping experience and quality products.  Customers that are not satisfied with a returnable product* they have purchased may return it for a full refund when the following conditions are met:  If product was not found to be defective, it must be undamaged and resalable. 30 days within the purchase date. Receipt is provided as proof of purchase.** A waiting period of 10 business days is required on all purchases made by check.  * Products that are not returnable include the following list: Clearance items, Live animals, Refrigerated items (i.e. vaccines, antibiotics, other refrigerated medications, etc.) Frozen items (i.e. frozen feeder rodents, frozen fish food, frozen bones, etc.)  ** If receipt is not provided as proof of purchase upon return, store credit may be given in place of a cash refund, at Stoffel's Country Stores discretion.